Refund Policy

This Refund Policy explains when and how you can cancel a Tyrian subscription and request a refund. It applies alongside our Terms of Service. Payments for Tyrian are processed by our payment provider, which acts as merchant of record; refunds, when due, are issued through that provider back to your original payment method.

New individual workspaces start with a small amount of free starter credit to run your first labs. No payment method is required to begin, and the free credit is promotional, so it has no cash value and is not refundable or transferable.

When the free credit runs out, nothing is charged automatically. You choose whether to add pay-as-you-go credit or subscribe to a paid plan to keep running labs.

Paid plans are billed in advance on a recurring basis (monthly unless stated otherwise). You can cancel at any time from Billing in your account or through the payment provider's portal.

When you cancel, your subscription remains active until the end of the current billing period and then stops renewing; you keep access until that date. Subscription fees already paid for the current period are generally non-refundable except where required by law or expressly stated in this policy.

Running a real lab consumes cloud compute that is metered and billed as it is used. Because that compute is delivered and consumed in real time, usage charges already incurred are non-refundable.

Every workspace has a monthly budget cap and every lab session self-terminates and auto-suspends on idle, so usage cannot run away unattended. You can lower your budget cap at any time to control spend.

If you are a consumer in a jurisdiction that provides a statutory cancellation (cooling-off) period, such as the EU or UK, those rights still apply. Note that by launching a lab or otherwise starting to use the paid Service during that period, you request that we begin performance immediately and acknowledge that you may lose the right to cancel for services already supplied.

We will promptly correct and refund charges that result from a billing error, a duplicate charge, or a failure on our side to provide the Service you paid for. If you believe you were charged incorrectly, contact us within 30 days of the charge and we will investigate and make it right.

Cancel from Billing in your Tyrian account, or manage your subscription through the payment provider's customer portal linked there. To request a refund or raise a billing question, email billing@tyriancyber.com from the address on your account and include your workspace and the charge in question.

We may update this Refund Policy from time to time; material changes will be communicated through the Service or by email, and the updated date above will change. Continued use of the Service after an update constitutes acceptance of the revised policy.